ONLINE SHOP FAQs
How old do I need to be to order from Windswept Brewing Online Shop?
Due to UK licensing laws, alcohol can only be sold to persons aged 18 or over. By ordering from us, you confirm you are at least 18 years old and that the intended recipient of the order is also at least 18 years old.
Our delivery partner, ParcelForce, may require the recipient to show proof of age at the point of delivery. Failure to produce proof of age may result in delivery being cancelled and any costs of attempted redelivery will fall on the purchaser.
How much does it cost for delivery?
We live up in the Highlands of Scotland and we have tried to make our deliveries as cost effective for beer as possible. We will continue to listen to our customers and make changes if required.
Our charges are:
0 – 12 bottles or 1 mini keg = £6.98
12 – 24 bottles or 2 mini keg = £6.98
25 – 48 bottles or up to 4 mini kegs = £13.96
49 bottles and over or more than 5 mini kegs = £13.96
There are some exceptions – these include the following postcodes: BT, IM, TR21-25. We are so sorry but the surcharge is being levied by the delivery company not us!
Merchandise may be included in the box of beers depending on the size of your order. We currently don’t have an alternative delivery option for merchandise only orders. If this is something you are wanting to order then please get in touch by emailing email@example.com.
Do I need to order in case or multiples of 12 bottles?
We ask that you order a minimum of 6 bottles if you are buying a case of beer. Being in the Highlands, we have to pay a delivery surcharge and we are paying for some of that to try to keep delivery costs down for our customers. In order to achieve maximum value on our delivery costs, we recommend ordering beer in multiples of 12 bottles.
When will my order be dispatched?
We endeavour to dispatch orders the same day if placed before 9.00am, Monday-Friday.
Orders placed after 9.00am or on Saturday/Sunday will be dispatched the next working day.
How long does shipping take?
Orders are shipped by ParcelForce on their Express48 service from our brewery in Lossiemouth, Scotland – this means that delivery should take 48 hours however it is week day only deliveries.
Due to the volume of orders received and processed during the festive season, we may take longer to process your order – busy Christmas elves! We strongly recommend that those looking for delivery by 24 December 2019 complete their order by midday Wednesday 18 December. Orders placed after this time may arrive before Christmas, but we cannot guarantee they will.
In between Christmas and New Year, deliveries will only be collected on 27th December, 30th December and 3rd January. Normal deliveries will resume on 6th January. This will mean there will be delays on deliveries during this time – please bear with us.
Please contact us if you have specific requirements or concerns about distance shipping.
When will my order be delivered?
Deliveries are made Monday to Friday by ParcelForce. If you are not at home when the courier tried to deliver your parcel, you will find a missed delivery note in your mailbox.
On this note you will see options for collecting your parcel or for a second attempt at delivery.
Can I track my order?
Yes. When your order is dispatched, you will receive an email or text from ParcelForce containing tracking information for your order.
Can I collect my order?
At the moment, we do not offer online order collection from our brewery, however if you would like to collect from the brewery then our shop is open Monday – Saturday from 10am. Alternatively please email firstname.lastname@example.org or call 01343 814310 for further information.
Can I cancel my order?
If you need to cancel your order, please contact us asap by emailing email@example.com or call 01343 814310 and we will endeavour to arrange cancellation prior to shipping.
Unfortunately if an order has already been booked for shipping or in transit, we will be unable to cancel it.
Can I place an order for delivery internationally?
At the moment, we are unable to provide shipping outwith the UK.
Do prices include VAT?
All prices include UK duty and VAT at a rate of 20%, unless otherwise clearly stated. Any delivery charges are additional to the unit price displayed.
What payment methods are accepted?
We currently accept payment by Visa and MasterCard.
Are there any active discount codes or special offers?
From time to time, we may run discount codes or special offers. Sign up to stay in touch or keep an eye on our social media for special offers. We reserve the right to terminate any special offer at any time, without notice.
What happens if my ordered items are out of stock?
All items are subject to availability. In the unlikely event that an item you’ve ordered is out of stock, we will contact you prior to shipping to discuss alternative products or refund options.
My items arrived broken or damaged, what should I do?
If an order is visibly broken on arrival, in the first instance we recommend refusing the delivery from ParcelForce.
If the item is discovered broken after accepting from ParcelForce, please get in touch with us asap by calling 01343 814310 or firstname.lastname@example.org.
I have a question about an order or issue with an order that isn’t covered in this FAQ.
We want our customers to be happy customers. Beer is a happy thing! If you have concerns, queries or feedback, please do not hesitate to contact us by calling 01343 814310 or email@example.com.