ONLINE SHOP FAQs
Here are some of the frequent asked questions regarding our online shop.
How to order?
Just head to our online shop and select the beers you would like. We have tried to make is as flexible as possible so you can build your own case to suit your tastes.
Do you deliver?
We offer 3 options:
- UK wide with delivery charges starting at £4.96 for up to 24 bottles
- Free local delivery for certain IV postcodes. Min spend £20
- Click and Collect at our Brewery. Min spend £10.
See below for more information on each service.
How old do I need to be to order from Windswept Brewing Online Shop?
Due to UK licensing laws, alcohol can only be sold to persons aged 18 or over. By ordering from us, you confirm you are at least 18 years old and that the intended recipient of the order is also at least 18 years old.
Our delivery partner may require the recipient to show proof of age at the point of delivery. Failure to produce proof of age may result in delivery being cancelled and any costs of attempted re-delivery will fall on the purchaser.
How much does it cost for UK wide delivery?
We live up in the Highlands of Scotland and we have tried to make our deliveries as cost effective for beer as possible. We will continue to listen to our customers and make changes if required.
Our charges are:
0 – 12 bottles or 1 mini keg = £4.96
12 – 24 bottles or 2 mini keg = £4.96
25 – 48 bottles or up to 4 mini kegs = £9.90
There are some exceptions – these include the following postcodes: BT, IM, TR21-25. We are so sorry but the surcharge is being levied by the delivery company not us!
Merchandise may be included in the box of beers depending on the size of your order. We currently don’t have an alternative delivery option for merchandise only orders. If this is something you are wanting to order then please get in touch by emailing firstname.lastname@example.org.
How do I get free home delivery?
We are offering free home delivery for IV30, IV31, IV32 and IV36 postcodes. This option will show at check out once you have put your postcode. Please note we ask that your order is a minimum of £20.
Do I need to order in case or multiples of 12 bottles?
For UK wide deliveries we ask that if you ordering beer, you take a minimum of 6 bottles Being in the Highlands, we have to pay a delivery surcharge and we are paying for some of that to try to keep delivery costs down for our customers. In order to achieve maximum value on our delivery costs, we recommend ordering beer in multiples of 12 bottles.
For free local deliveries remember the minimum order of £20. If your order comes to less than £20 then this is no problem however the delivery will revert to our standard price of £4.96.
When will my order be despatched?
UK Wide deliveries are collected every Tuesday and Thursday. Orders need to be made the day before despatch.
For free local deliveries we deliver on a Friday and we just ask you get your order in by 2pm on Thursday.
Please let us know where you would like your order left if you are not going to be in. Please make sure it is a safe place. We want our deliveries to be non-contact so we won’t ask for a signature.
Click and Collect – You can collect your order during shop opening times however we just ask that you please wait until you receive an email confirming your order is ready to collect.
How long does shipping take for UK wide deliveries?
UK Wide Orders are shipped by ParcelForce on their Express48 service from our brewery in Lossiemouth, Scotland – this means that delivery should take 48 hours (usually two working days) however, due to our remote location, we cannot guarantee that you order will be delivered within this time frame as circumstances out with our control may cause slight delays within the delivery network. We therefore recommend that if you require your order to be delivered by a specific date, for example for a special occasion, that you leave at least 4 working days for delivery. In the event of a delay, you should receive a notification from ParcelForce via email or text message.
You can view Parcelforce’s guidance on delivery times to your postcode here.
Please contact us if you have specific delivery requirements.
Can I track my order?
Yes for UK wide deliveries. When your order is dispatched, you will receive an email or text from ParcelForce containing tracking information for your order.
Unfortunately for local deliveries we are unable to provide this service.
Can I collect my order?
Yes – we are offering a Click and Collect Service at the brewery. You should be offered this option at check out as long as your order is over £10. We will email you when your order is ready and then you can collect during our shop opening hours.
Can I cancel my order?
If you need to cancel your order, please contact us asap by emailing email@example.com or call 01343 814310 and we will endeavour to arrange cancellation prior to shipping.
Unfortunately if an order has already been booked for shipping or in transit, we will be unable to cancel it.
Can I place an order for delivery internationally?
At the moment, we are unable to provide shipping out with the UK.
Do prices include VAT?
All prices include UK duty and VAT at a rate of 20%, unless otherwise clearly stated. Any delivery charges are additional to the unit price displayed.
What payment methods are accepted?
We currently accept payment by Visa, MasterCard and American Express.
Please note as of 8th February 2022 we have are no longer using Sage Pay (Opayo) to process card transactions and instead are using Dojo by Paymentsense. Your shopping experience should remain largely unchanged by this but you will now receive a payment receipt via email from ‘firstname.lastname@example.org’ after placing an order.
Are there any active discount codes or special offers?
Windswept Rewards is our loyalty points scheme. For more information then just head to our Windswept Rewards FAQs. From time to time, we may run discount codes or special offers. Sign up to stay in touch or keep an eye on our social media for special offers. We reserve the right to terminate any special offer at any time, without notice.
What happens if my ordered items are out of stock?
All items are subject to availability. In the unlikely event that an item you’ve ordered is out of stock, we will contact you prior to shipping to discuss alternative products or refund options.
My items arrived broken or damaged, what should I do?
If an order is visibly broken on arrival, in the first instance we recommend refusing the delivery.
If the item is discovered broken after accepting delivery, please get in touch with us asap by calling 01343 814310 or email@example.com.
I have a question about an order or issue with an order that isn’t covered in this FAQ.
We want our customers to be happy customers. Beer is a happy thing! If you have concerns, queries or feedback, please do not hesitate to contact us by calling 01343 814310 or firstname.lastname@example.org.