TAP ROOM BOOKING FAQs
We are very excited to welcome customers back to the Tap Room. This is a new system for us as well as for you. Please bear with us as we work to the guidelines. We always value your feedback so just email email@example.com and once we have been going for a few weeks we can review. Head to our Tap Room booking system. on 6 July to book. We will have 2 weekends available to book.
When is the Tap Room open?
Our opening hours are currently
Friday 3pm – 8pm
Saturday 2pm – 8pm
Sunday 2pm- 8pm
We will be running a table-service to our outdoor booths. You will need to pre-book a booth via our new booking system. So everyone has a chance of coming along, we are asking that you book up to a maximum of 2 hours at a time. If you do book more than 2 hours, one of the team will be in touch to rearrange.
We are so sorry but the Tap Room Shop will not available during these times so we can focus on the customers who have booked booths.
You can pick up ‘Collect at Brewery’ orders on Saturday between 3pm and 7pm only. Please note that you must have placed your order through the online shop before 2pm on Friday to collect it on Saturday.
Can I just turn up or do I have to book?
We have a booking system in place to ensure everyone’s safety. Please head to our booking page to see availability.
So everyone has a chance of coming along, we are asking that you book up to a maximum of 2 hours at a time. If you do book more than 2 hours, one of the team will be in touch to rearrange.
Is your seating socially distanced?
We have created 7 outdoor booths that are each 2 metres apart. Each booth can seat a MAXIMUM of 4 people from the same household.
To allow bigger groups to meet up from different households, we will try to make sure we arrange the booths to be next to one another. Just let us know in the notes section at time of booking. Please do not book on behalf of another household. We need contact details for each group as part of the track and trace rules.
Can children come?
Children are welcome at the Tap Room until 6pm. We do have limited space and have to ensure social distancing measures for all our customers so please can your children remain seated in the booth with a responsible adult during your visit.
Can I bring my dog
Dogs are welcome at the Tap Room however while space is limited we just ask that you keep dogs on a lead please.
What payment methods are you accepting?
We will be operating contactless payment, so at the moment we will not be accepting cash, just card or methods such as ApplyPay.
Is your seating covered?
We have created 7 outdoor booths. They are not currently covered but we are working on it! Some of the booths will benefit from the fire pit too. We can’t supply blankets or cushions – so please come prepared!
What other measures are in place to ensure my safety?
We have put in place several changes to ensure we meet with current guidelines.
- There is a one-way system in place so please wait to be seated by a member of the Windswept team.
- It will be table service only. Please do not order drinks at the bar
- The toilet will be open and a member of the team will explain the queuing system. It will be cleaned after each use. Please be patient.
- All the tables and chairs will be cleaned after each party departs before a new party arrives.
- We will have anti-bacterial hand gel available at the toilet.
Why are you charging a deposit?
With the new guidelines, we require 2 members of staff and so to make our opening viable we need to ensure our booths are fully booked during opening. By charging this deposit, we hope that ensures that everyone turns up for their booking. We always like feedback so just let us know what you think and we will review it after a few weeks.
Will my deposit be refunded?
Your total deposit for your visit to the tap room will be converted to a credit which will be added to your tab on the day and deducted from your drinks order.
Can I cancel my booking?
We need 48 hours notice if you wish to cancel your booking. Please call 01343 814310 or email firstname.lastname@example.org to cancel. Please do not use our social media channels to cancel. A refund can take up to 10 days to go back on to your card.
What will you be serving?
We plan to have up to 10 different beers available – the Windswept team on the day will let you know what we have on tap. We will also have our usual selection of soft drinks, gin, cider, whisky and wine. Hot drinks will also be available.
Will I have fun?
We really hope so! We want our customers to be happy customers. Please let our team know If you have concerns, queries or feedback.